SUMMON US
South African support. Real humans. Quick replies.
Tap to chat. We reply during business hours.
Stocking Phantom Juice in your shop? Reach out for the SA trade catalogue.
- Mon–Fri · 10:00 – 18:00
- Sat · 10:00 – 16:00
- Sun · Closed
QUESTIONS, ANSWERED
How long does delivery take?+
Orders placed before 14:00 (Mon–Fri) ship same-day. Most SA metros: 1–2 working days. Outlying areas: 2–4 working days.
Do you really verify age?+
Yes — strictly 21+. Couriers may request ID on delivery in line with SA tobacco product regulations.
What payment methods do you accept?+
EFT / instant bank transfer, cash on collection, and card via Payfast (rolling out soon). Banking details are shared on order confirmation.
Can I return a product?+
Sealed, unopened devices and accessories can be returned within 7 days. E-liquid is non-returnable for hygiene reasons unless faulty.
Do you do wholesale?+
Yes — Phantom Juice is available to vape shops nationwide. Email wholesale@phantomcloud.co.za for our trade catalogue.
Where are you based?+
Our lab and pickup point are in Johannesburg. We ship to every province in SA.